“How rapidly we reply to an inquiry and supply our clients recommendation and options is de facto essential and a part of the standard journey. It isn’t simply concerning the product. ”Chris Wilson, UR’s vice chairman of world service and buyer expertise, is answerable for making certain that after deployed, the UR cobots are up and operating with instruments and processes that do not simply clear up issues, but in addition give finest observe suggestions. His crew runs a service group with hubs in Denmark, Detroit and Shanghai that’s now utilizing new platforms to speak with clients to make sure fast reactions and buyer success.

myUR: Quick-Monitoring Resolutions

Because the lively robotic consumer group grew, the service crew seemed for progressive methods to allow clients and distributors to get assist and assist. Originally of 2020, myUR was launched, a web based portal that allows retailers and finish clients to register guarantee instances, service inquiries and assist inquiries. The portal additionally permits them to register the serial numbers of their cobots with UR, creating an entire new communication and assist platform. Since its inception, the accessibility and ease of use of myUR have advanced from a case administration system to a discussion board the place everybody concerned can get entangled and keep linked.

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