Among the Pixel customers have been within the US Emergency numbers can’t be dialed from their Android units. One person reported on Reddit that he could not dial 911 from his Pixel and different Android units.

Google has now confirmed this downside. The corporate says that The issue happens due to the Microsoft Groups app.

Within the inside investigation, they claimed the bug was current on some units that had the Microsoft Groups app put in however not logged into the account.

Due to the Microsoft Groups app, customers can not dial 911

The incident got here to mild when a person posted on Reddit that he known as an ambulance for his grandmother however could not name as a result of his cellphone held on a hoop after dialing 911.

In keeping with Google, the issue solely happens to a restricted variety of customers. The corporate replied to the Reddit person, saying the issue was with the Microsoft Groups app put in on the cellphone. The issue was brought on by the interplay between the Microsoft Groups app and the Android working system.

The corporate stated

“Since this challenge impacts 911 calls, each Google and Microsoft are giving the problem a excessive precedence and we count on a Microsoft Groups app replace to be rolled out quickly – as all the time, we encourage customers to maintain an eye fixed out for app updates to ensure they’re operating. “The most recent model.”

In keeping with the report, Google will deliver an replace to Android on January 4th with an answer to this downside. Nonetheless, it is suggested that Android 10 or later customers who’ve the Microsoft Groups app put in however not signed in, reinstall the app.

The customers who are usually not operating Android 10 or later or who’re signed in to Microsoft Groups are usually not affected by the issue. Additionally, there are numerous customers who’re operating the most recent Android working system and have Microsoft Groups put in with out signing in are usually not affected by the issue.

For those who’ve downloaded the Microsoft Groups app, verify to see in case you’re signed in or not. For those who’re signed in and are usually not affected by the issue, keep the identical till the Microsoft Groups app receives an replace.

You probably have the Microsoft Groups app in your gadget and you are not signed in, uninstall and reinstall the app.

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